How do I place an order online?
You will need to register first and become a member before you can place an order.
How long is the process of registration?
Registering on our website will only take a few minutes. Please enter your first and last name, business name, email, and most importantly, your EIN/VAT#. After your register you should be able to see prices and begin ordering right away.
What information do I need to give you?
You will need to provide us with your first and last name, company name, email, and TAX/VAT#. For international accounts, please fax in a copy of the state resale tax certificate, business license, and ID.
What is a EIN/VAT#?
An EIN/VAT# is your employee identification number, also known as a federal tax identification number. A VAT# is an identification number used in international coutries.
I do not have a business. Can I still order on your website?
Unfortunately, we only sell to retailers and resellers with a valid business tax ID. Also if your business is located in the state of New Jersey, we require you to submit a valid Resale Certificate (ST-3 Form).
I forgot my password.
Click “Log in” in the top right corner of my website. Under the log in box click the link that says “Forgot your password?”. Once you click on the link, enter the email address you signed up with to reset your password.
What shipping services do you use?
We currently use USPS only
When do I have to place my order to have it shipped out the same day?
Place your order before 12:00PM (noon) EST Monday to Friday to have your order shipped out same day:
Please note that these cutoff times may change due to increased volume of sales, i.e. during major national holidays or during the winter holiday season.
Also we do not ship out orders on the following holidays: New Year's Day, Memorial Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, and Christmas.
What is the cost of shipping?
All packages are shipped via USPS. The cost of shipping varies depending on the weight and type of shipping preference you choose (First Class, Priority, Express, etc).
Do you ship internationally?
Yes, we ship internationally. Unfortunately, we do not offer a free shipping discount for international shipments. If you place an order for international shipping and choose the free shipping option we will not process your order.
How will I know when my order has been shipped?
Once your order has been shipped, you will receive an email with your tracking number.
How long will it take for my order to ship?
The amount of time it takes for your order to ship varies based on location and the type of shipping preferences you chose. Please view the map below for an estimate on First Class shipping time.
How can I return an item?
Please review our return policy page
Is there a minimum order?
Yes, please note that our online store is a wholesale only site, the minimum required order is $50 USD.
What method of payment do you accept?
When you place an order online, our standard method of payments is credit card. We accept Mastercard, Visa, American Express and Discover credit cards. We also accept pay by Paypal and debit card.
Can I use the item photos on your website?
Yes, as long as you are a registered and active customer you may request, via email, to use our photos for all purposes of your business. You must obtain a confirmation e-mail for authorization.
Do you have any catalogs?
Unfortunately, we do not offer catalogs at this time. All of our items are listed online.