Minimum Order Amount : $50 USD
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Minimum Order Amount : $50 USD
Cart 0

Shipping & Returns

Shipping

  • We ship all orders via USPS
  • Please make sure to correctly enter your shipping address in order to receive your merchandise on time.
  • As soon as your order is shipped you will receive an email with the tracking number. You can also find your tracking information in “Order Status” under “My Account”.
  • With the exception of our busy seasons, orders placed before 12 PM EST (Tuesday – Friday) will be shipped out the same day. Any orders placed after 12 PM EST will be processed the next business day, excluding holidays. Orders will not be shipped out on weekends.
  • If you have any questions, please feel free to contact us at Customer Support.
  • To make a claim on a damaged, missing, or misdirected package, you must notify us within 30 business days from the receiving date. Therefore, we suggest you check your order upon receiving it to make sure you are content with your purchase and that it is in prime condition.

International Orders

  • We currently ship to many countries all around the world! Please follow to instructions below if you are placing your first order.
  • We accept payment for international orders via credit card or Paypal (verified Paypal accounts only)
  • If you are using a credit card issued in a country other than Canada or USA, please email us the following documents
    • Front and back of credit card
    • Picture identification
    • First page of your credit card bill with your name, address, and credit card number. (You can hide the balance and transactions: this is just to allow us to verify and match the name, address, and card number)
  • This information is only needed for the first order. After we verify all information, all subsequent orders will be verified.
  • We are not responsible for import tariffs, customs fees, or shipping delays due to international shipping. If a customer refuses shipment for any reason, we will deduct any actual shipping, customs, and other costs incurred by us from any refund given.
  • If you would like to order from us and we currently don’t ship to your country, send us an email! We review requests on a case by case basis.

 

Return & Exchange Policy

  • Items returned without a Return Authorization (RMA) Number, a completed RMA Form, and copy of the sales invoice will be discarded and credit will not be applied.
  • The RMA number is valid for 2 weeks. Please return and ship within the 2 week period or you will not be credited.
  • Returns on sales older than 30 days will not be accepted. Items returned from a sales invoice older than 30 days will not be credited to your account.
  • Customers are responsible for the shipping charges for the return of non-damaged items. For damaged returns, please ship via USPS regular mail and we will reimburse you for the shipping cost. Any other shipping methods will NOT be reimbursed.
  • Items that come in sets (i.e. necklace & earring set) must be returned in full to receive a credit.
  • If you would like to report and returns, please send us an email to help@nyjewelryhouse.com with the order number. We will contact you via phone or email.
  • Return Address: 333 South Drive, Paramus, NJ 07601